Boots UK has announced the roll out of body-worn video cameras to an additional 225 locations, following an initial pilot in 83 stores last year.

The pilot found that where staff consistently wore body cameras, stores reported a 45% decrease in violent and aggressive incidents. In Birmingham, Boots branches taking part in the scheme reported a 68% reduction in incidents. Boots said that the cameras acted as a visual deterrent which prevented incidents escalating, as well as providing reassurance to staff.

As part of efforts to support staff and reduce crime in store, the company has also introduced additional panic alarms, a CCTV monitoring unit and headsets for team members to enable faster communication across its largest stores.

Security and incident manager at Boots, Iona Blake, said: ‘We’re pleased that introducing body-worn cameras is helping to make our stores a safer place to work and shop. Stores that consistently wear their devices have seen around a 45% reduction in incidents, but what’s even more compelling is hearing how much safer and more confident our team members feel when wearing them.’

Last year, the General Pharmaceutical Council condemned ‘worrying reports’ of abusive and violent incidents against pharmacy staff.

In July 2021, Boots began introducing body cameras and panic alarms in store, and in December, the Company Chemists’ Association said that its members would introduce safety precautions such as body cameras.

Resources are also available from NHS England and Improvement to help primary care workers encourage patients to act respectfully.