In the final instalment of our LGBT feature week sex, intimacy and relationships therapist, Emma Ziff, offers her top tips on showing your pharmacy is inclusive.

Creating a welcoming environment

A question from pharmacist, Sonil, is how to create a welcoming pharmacy to be inclusive of LGBT clients. Here are some things you could do:

  • Display LGBT-specific leaflets, including local or national magazines or newsletters about and for LGBT and HIV-positive individuals.
  • Visibly post a non-discrimination statement stating that equal care will be provided to all patients, regardless of age, race, ethnicity, physical ability or attributes, religion, sexual orientation, or gender identity/expression.
  • Post rainbow flags, pink triangles, unisex bathroom signs, or other LGBT-friendly symbols or stickers.
  • Exhibit posters showing racially and ethnically diverse same-sex couples or transgender people – or posters from non-profit LGBT or HIV/AIDS organisations.
  • Display brochures (multilingual when possible and appropriate) about LGBT health concerns, such as breast cancer, safe sex, hormone therapy, mental health, substance use, and sex STIs.
  • Acknowledge relevant days of observance in your practice such as World AIDS Day, LGBT Pride Day, and National Transgender Day of Remembrance.

 Pride in Practice

Pride in Practice is a quality assurance service to improve relationship with your lesbian, gay and bisexual patients in the local community. You can find this at

 One in five lesbian, gay and bisexual patients state their sexual orientation can prevent accessing health services.

  • One in four lesbian, gay and bisexual people are not out to any health professionals.
  • Lesbian, gay and bisexual patients are twice as likely to report no trust or confidence in their GP.