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Well Pharmacy launches Click and Collect service

prescription charge

By Isabel Shaw

21 Jun 2021

Well Pharmacy has launched a Click and Collect service across all its 570 community pharmacies in England, the multiple has announced.

This means patients who order prescriptions from their online pharmacy will be able to choose whether to have their medicine delivered to their door for free, or to collect their prescriptions from their local Well Pharmacy.

This comes after a successful pilot, which Well launched across 90 community pharmacy sites over a number of months.

Speaking about the rollout of the Click and Collect service, Claire O’Connell, director of IT & digital said: ‘We saw brilliant uptake through our trial pharmacies, especially for acute prescriptions.

‘Just last month we saw a patient opt for Click and Collect, which was ready within 45 minutes, ensuring that there were no delays and treatment could be commenced immediately.

‘It is fantastic to be offering our online patients choice and flexibility to best suit their lifestyle and we are confident even more of our online patients will benefit from this new collection service.’

During the Covid-19 pandemic, Well’s online pharmacy has increased nominations by more than 60% and currently supports over 100,000 NHS patients.

Earlier this month, the pharmacy superintendent of Well Pharmacy, Janice Perkins, stepped down after 15 years in the role.

She will be succeeded by Ifti Khan, who has held the role of deputy pharmacy superintendent for the past 11 months.

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